Privacy & Cookie Policy

MØBELFABRIK PRIVACY POLICY

This privacy policy (hereinafter “Privacy Policy”) describes how Møbelfabrik (hereinafter “we” or “us”) collects, uses and shares your personal information when you visit or make a purchase from one of our stores (hereinafter collectively the “Store”) or website www.mobelfabrik.com (hereinafter the “Website”). The Website is not intended for use by individuals under the age of 18.

This Privacy Policy may be subject to changes from time to time. Therefore, we invite you to periodically check the contents of this Privacy Policy. The latest version of this Privacy Policy will always be published on this page, with indication of the date of its last update. Where possible and required by law, we will also inform you about any changes to this Privacy Policy.

1. WHO IS THE DATA CONTROLLER?

The means and purposes for the processing of your personal data are determined by Mr. Theo Van Halewijck, trading under the name Møbelfabrik, with enterprise number 0593.560.420 and with address at Lange Dreef 4, 9120 Beveren-Waas.

For more information about our privacy practices, in case you would have any questions or would like to make a complaint, or if you would like to exercise any of your rights, please contact us by e- mail at info@mobelfabrik.be.

2. CATEGORIES OF PERSONAL DATA

We collect and process the following categories of personal data:

  1. Contact Details: We collect and process personal identification data such as your name and surname, e-mail address, shipping address, billing address, telephone number, enterprise number and payment information (including credit card details).

  2. Account Details: For the registration of your personal account on our Website, we collect and process your name and surname, your e-mail address and your password. These Account Details also include information on the status of your orders, your order history, your saved addresses and (credit or debit) cards as well as items you may have saved on your wish list.

  3. Device Details: When you visit our Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We collect these Device Details using cookies, log files (1), web beacons, tags and pixels (2). Please visit our Cookie Policy for more detailed information regarding our use of these technologies.

(1) Log files track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
(2) Web beacons, tags and pixels are electronic files used to record information about how you browse the Website.

3. PURPOSES AND LAWFULNESS OF THE PROCESSING

We will only process your personal data for specified, explicit and legitimate purposes and will not further process your personal data in a way that is incompatible with those purposes. We will only process personal data that are adequate, relevant and limited to what is necessary in relation to these purposes.

When processing your personal data, we will rely on one of the following grounds and purposes:

a) The processing of your personal data is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract:

The collection and processing of Contact Details and Account Details is necessary to conclude and execute any purchase you make through our Store or Website (including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations), to manage returns, to let you set up and use your personal account on our Website, to screen our orders for potential risks or fraud and to communicate with you via our customer service.

b) The processing of your personal data is necessary for the purposes of our legitimate interests:

The collection and processing of the Device Details is necessary to help us screen for potential risks and fraud and, more generally, to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).

Following the purchase of any products on our Website, you will automatically be signed up for our newsletter and you may receive commercial and promotional communications regarding related products on your e-mail address.

c) The processing of your personal data is based on your consent:

When you sign up for our newsletter service without purchasing any product through our Website or in the context of other marketing activities, we will always ask your free, specific, informed and unambiguous consent for the processing of your personal data.

d) The processing of your personal data is necessary for compliance with a legal obligation to which we are subject:

If you complete a contract for the purchase of goods from our Store or Website, your data will be processed in order to satisfy the legal obligations imposed on us, in compliance with the tax and other regulations applicable to us.

4. DATA RETENTION

We keep your personal data for a limited period of time, which is different depending on the type of activity that involves the processing of your personal data. In general, we will keep your personal data in our records in accordance with the following scheme:

  • for as long as necessary for the purposes for which your personal data are processed;

  • for any retention period that is required or prescribed by any law or regulation; or

  • for as long as litigation or investigations might arise in respect of our activities in connection with the processing of your personal data.

More specifically, your personal data is stored in compliance with the following terms and criteria:

  • Personal data relating to any purchase of goods in our Store or on our Website: until the administrative and accounting formalities have been completed or, in the case of billing data, for ten years from the billing date;

  • Personal data relating to payments: up to the certification of the payment and the conclusion of the related administrative and accounting formalities resulting from the expiration of the right of withdrawal and the terms applied for the contestation of the payment;

  • Personal data relating to our customer service: until your requests are satisfied;

  • Account Details: until you request the cancellation of your personal account;

  • Personal data relating to our newsletter service: until the termination of the service or until you withdraw your consent or exercise your right to object through unsubscription;

  • Personal data relating to other marketing activities: until you request us to stop the marketing activity (either by withdrawing your consent or by objecting to the processing) and in any case within 2 years from our last interaction of any kind with you;

  • Device details: please see our Cookie Policy.

After these periods, your personal data will be permanently erased or otherwise rendered anonymous in an irreversible way and, for technical reasons, such erasure or anonymization will be completed within thirty days after the end of these periods.

5. SHARING OF YOUR PERSONAL DATA

For the purposes outlined above as well as in order to help us perform processing activities in connection with one or more of these purposes, we may share your personal data with third parties. We may enter into agreements with partners, affiliated companies, sub-processors or suppliers to perform the processing activities described in this Privacy Policy on our behalf or to help us manage and process information (such as IT and support services). Your personal data will only be shared with these recipients insofar as this is necessary for the respective purpose for which they should be processed and may not be further processed by the recipients for purposes that are incompatible with this original purpose.

The third parties in question belong to the following categories: banking operators, internet providers, companies specialised in IT and telematic services, payment processors, couriers, companies that carry out marketing activities, companies specialised in market research and data processing. These third party recipients may process your personal data outside the European Economic Area. In such case, we will make sure that appropriate safeguards exist or are implemented.

For example, we use Mailchimp for our newsletter service (you can read more about how Mailchimp processes your personal data on https://mailchimp.com/legal/privacy/#3._Privacy_for_Contacts). We also use Google Analytics to help us understand how our customers use the Website (you can read more about how Google Analytics processes your personal data on https://support.google.com/analytics/answer/6004245; you can also opt-out of Google Analytics on https://tools.google.com/dlpage/gaoptout). Your personal data will also be processed by our website provider Squarespace, for example in order to complete any purchase you make through our Website (you can read more about how Squarespace processes your personal data on https://www.squarespace.com/privacy) and by our online payment processor Stripe (you can read more about how Stripe processes your personal data on https://stripe.com/en-be/privacy) in order to certify your payment of such purchase.

We will furthermore only share your personal data in the following circumstances:

  • To courts, regulatory or law enforcement agencies or other government agencies if required by law, regulation or legal request (for example, to assist with matters of general interest or safety) or to otherwise protect our rights or the rights and freedoms of others.

  • Upon sale, transfer or distribution of some or all of our assets in relation to our Store or Website or in the event of a merger, takeover or reorganization of our company, or in the event of bankruptcy. We do our best to inform you in a timely manner and will require the acquiring party to further process your personal data in accordance with this Privacy Policy;

  • To guarantee the safety and integrity of our products and services and in particular in the context of an investigation into fraud or illegal practices.

6. SECURITY

We take appropriate technical and organizational measures to ensure a security level that is tailored to the risks associated with the processing of your personal data and, in particular, to keep your personal data accurate and up-to-date and to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction or damage. Where appropriate, these measures will include the anonymization, pseudonymization and encryption of your personal data. We also take appropriate measures to ensure that any natural person who acts under our authority and who has access to your personal data will only process it on our instructions and on a need-to-know basis.

7. YOUR RIGHTS

You have the right:

a)  to obtain confirmation that we are processing your personal data;

b)  to obtain access to your personal data processed by us as well as a copy of such personal data undergoing processing;

c)  to obtain the rectification of your personal data;

d)  to withdraw your consent for the processing of your personal data in relation to any activity for marketing purposes at any time. This will not affect the lawfulness of the processing based on your consent before its withdrawal;

e)  to obtain the erasure of your personal data in the circumstances and under the conditions as provided for by current legislation (e.g. when the processing is based on your consent);

f)  to request restriction of processing, namely, when you dispute the accuracy of your personal data, when the processing is illegal but you oppose the cancellation of your personal data, when we no longer need your personal data but you need to exercise your right in court and when you oppose the processing of your personal data, in the period in which we evaluate the reasons for your request;

g)  where the processing is based on your consent or a contract, to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine- readable format and to transmit such personal data to another controller;

h)  to object to the processing of your personal data on grounds relating to your particular situation. Such substantiation shall not be required in the case of direct marketing (e.g. in case you want to unsubscribe from our newsletter service); and

i)  to file a complaint with the competent supervisory authority, which is the Belgian Data Protection Authority (formerly called the Commission for the Protection of Privacy).

In case you would have any questions or would like to make a complaint, or if you would like to exercise any of your rights, please contact us by e-mail at info@mobelfabrik.be.

MØBELFABRIK COOKIE POLICY

1. INTRODUCTION

As specified in the brief pop-up notification when you enter our website www.mobelfabrik.com (hereinafter the “Website”) as well as in our Privacy Policy, Møbelfabrik (hereinafter “we” or “us”) makes use of cookies, log files (1), web beacons, tags and pixels (2) (hereinafter “cookies”) to provide you with a great experience and to help our website run effectively.

In this cookie policy we explain briefly what these cookies are, what these cookies are used for and how you can adjust the settings of your browser to accept cookies or not.

(1) Log files track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
(2) Web beacons, tags and pixels are electronic files used to record information about how you browse the Website.

2. WHAT ARE COOKIES

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device when you visit our Website. Cookies serve as unique identifiers to allow our Website to know if your computer or device has visited the Website before so it can function properly. Cookies can be used to help us understand how the Website is being used, to help you navigate between webpages efficiently, to help remember your preferences (language, user name, shopping cart items, etc.), to help us in verifying your identity when certifying your purchase or payment and, more generally, to improve your browsing experience on our Website.

Third-party cookies are cookies that another party places on your device through our Website. These may be placed on your device by someone providing a service for us, for example to help us understand how our Website is being used.

3. WHAT TYPES OF COOKIES DO WE USE

We generally use two categories of cookies, namely the following:

1. Functional and Required Cookies: These cookies are essential, as they allow our Website to function correctly and enable you to move around the Website and use its features, such as remembering whether you’re logged in, when you logged in or out and whether you added items into your shopping cart, etc. If you have registered a personal account on our Website, these cookies will allow you to be recognized and to access the services offered from the dedicated areas. These cookies will only stay on your computer or mobile device for a limited period of time and they are not used to track your browsing activity on other websites or services. These cookies also include third-party cookies, such as cookies from Squarespace and Stripe.

2. Analytical and Performance Cookies: These cookies collect anonymous and aggregated data about how you use our Website and they are exclusively used for providing statistical analyses and to improve how our Website works. These cookies also include third-party cookies, such as cookies from Google Analytics and Mailchimp.

4. CONSENT

Accepting cookies is not a condition for visiting our Website. However, when you set your browser settings to disable cookies we are unable to guarantee a trouble-free use of our Website, as your use may be interrupted or delayed, as you may not be able to access or use certain parts of our Website and as other parts of our Website (such as ordering products and the shopping cart function) may not work properly or may not work at all.

You can simply provide your consent to our use of all cookies described below by clicking on “OK” in the cookie pop-up notification, by closing this pop-up notification by pressing the "X" key, by continuing to browse our Website or by clicking on any element on any page of our Website. By continuing to browse our Website by exiting this Cookie Policy, without specifically choosing to manage consents in your browser settings, you are providing consent to our use of all cookies.

5. HOW TO DISABLE COOKIES AND MANAGE YOUR BROWSER’S SETTINGS

Most Internet browsers are configured to accept, control or (potentially) disable cookies through their settings. You can find out more information regarding the cookies we use and the management of your browser’s cookie settings at the following websites:

-  Functional and Required Cookies:

o https://support.squarespace.com/hc/en-us/articles/360001264507

o https://stripe.com/cookies-policy/legal

-  Analytical and Performance Cookies:

o https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie- usage?hl=en;
you can also opt-out of Google Analytics on: https://tools.google.com/dlpage/gaoptout

o https://mailchimp.com/legal/privacy/#3._Privacy_for_Contacts and
https://mailchimp.com/legal/cookies/